Every quote you send gets a call back.
The quote goes out, the next call comes in, and nobody calls the customer back. Escloser does: a person calls every open quote within the hour, books the yeses and gets a reason for every no. Not another reminder email.
Calls every open quote back. Not an automated text the customer swipes away.
The first call goes out the same business hour the quote is sent, before they shop your price around.
Comes back with a reason: price, a lower bid, financing, timing, or they repaired it instead.
A call list that never forgets a quote
ServiceTitan and Jobber already send reminder emails. They don't pick up the phone. Escloser pulls every open quote and calls on Day 0, 2, 4, 7 and 14 until it's a yes or a no with a reason.
Panel upgrade. Said she wants to talk to her husband. He's home after 5.
Tankless. Asked about monthly payments on the first call.
Repipe quote sent 25 minutes ago by Luis. First call due within the hour.
- Call within 1 business hour. Confirm the quote arrived, answer the first question.
- Call + text. Check on the decision maker, offer financing if it came up.
- Call. Offer the next two open install slots.
- Call. Ask directly: is anything stopping you from going ahead?
- Last call. Mark the quote sold or lost, with a reason.
- Calls as your shop, by your company name
- Uses the estimator's notes from the visit
- Technical questions go back to your estimator as a task
Find out why you didn't get the job
Most lost quotes just fade out. Escloser asks every customer who says no what decided it, then adds up the answers so you can fix the quote, the price book or the pitch. You see your own close rate, before and after.
6 of 27 said financing. Only 2 of those were offered a payment plan at the visit.
5 of Luis's 8 losses were "never explained the options". Worth a ride-along.
Replacements are the biggest tickets and the slowest yeses. Most of them get a second bid.
Example data. Yours comes from your own quotes, not industry averages.
A person on the phone, not another login
When we call for you, the same Escloser caller works your quotes every week. Yeses land on your schedule. Only the questions they can't answer come back to you, and nobody touches a price without you.
- Called 6 estimates that hit Day 2 overnight
- Booked EST-4119 into Thursday's install slot
- Sent Brennan the 18-month financing link from your notes
- Logged EST-4108 as lost to a lower bid, with the gap
Asks if a 3-ton unit would do instead of 3.5. That's a question for Marcus.
Will sign today for $3,100. Your call on the discount.
- EST-4119 marked approved, job created for Thu 8am
- Note added: "Customer chose the 2-stage option"
- EST-4108 closed as lost · reason: lower bid (−$1,100)
- Call recordings attached to both estimates
Where the quotes go quiet in your trade
Different trade, same leak: the quote that needed one more phone call and never got it.
HVAC
System replacements the customer is pricing against two other shops.
Called before the second bid lands →Plumbing
Repipes and tankless upgrades waiting on a spouse or a payment plan.
Financing questions answered →Electrical
Panel upgrades and EV chargers quoted on a service call, then forgotten.
Add-on quotes called back →Garage door too: new-door quotes go to whoever calls back first.
What the trade says about quotes that go quiet
"I just move on, I can't paint everything."
"Ghosting seems to be the norm in a high volume service business like mine. No time for follow ups. Send the estimate and I move on if I don't hear back."
"I ended up going with the one who actually called me back the next day to check in. Paid more than two of the others and didn't really care."
"Our company uses Service Titan and it works good as an estimate builder but has inconvenient sales functionality for deals management like follow ups…"
"Follow up on unsold estimates until they close. This is real money and it is your money too."
"Follow up on quotes/estimates that haven't converted yet"
"Complete a structured follow-up process (Day 2, 4, 6, 7) before dismissing unresponsive leads."
"As a contractor, it's nice to know why I didn't get a job."
Word for word from public job posts, trade forums and Reddit. These people are not Escloser customers.
Keep the software you already pay for
Keep your software and its reminder texts. Escloser reads your open quotes and writes the outcome of every call back on the estimate.
Pick who makes the calls
Your office works our call list, or our caller works your quotes. Month-to-month on every plan. No setup fee, no early-termination fee.
Call list
Your office makes the calls. Escloser tells them who to call, when, and what to say.
- A daily call list from your open quotes
- Calls on Day 0, 2, 4, 7 and 14
- Scripts by job type
- Monthly report on why they said no
- Up to 2 people calling
We call for you
An Escloser caller works your open quotes for you. Plus 3% of any quote that closes after our call, capped at $250 per job.
- Everything in Call list
- Same caller every week, calling as your shop from a local number
- First call within 1 business hour of the quote
- Every call recorded and attached to the estimate
- 3% only on quotes signed within 30 days of our call
- No fee on quotes approved before we called
Quotes + missed calls
We call your open quotes, and we also call back your missed calls and marketplace leads.
- Everything in We call for you
- Missed calls returned
- Thumbtack, Angi and Google leads followed up
- Evening and weekend coverage
Less than the VA you'd hire to chase them. 2025–26 job posts list a sales VA for quote follow-up at about $700 a month and an estimator/lead converter at about $400 a month, and you still hire, train and manage that person.
How Escloser compares
| Option | Cost | Phone call? | Who calls the customer | Why they said no |
|---|---|---|---|---|
| Escloser | $149 / month, or $350 / month plus a capped 3% on quotes that close after our call | Yes, Day 0 through Day 14 | Your office, or an Escloser caller when we call for you | Asked and written down on every quote |
| ServiceTitan / Jobber reminders | Included in ServiceTitan or Jobber | No | Nobody. Automated email and text only | Not captured |
| Follow-up text apps | A separate monthly subscription | No. Texts and emails | Nobody on the phone | Only if they text back a reason |
| Sales VA | About $700 / month (job post) | Yes | A VA you hire, train and manage every week | If you build the log |
| Estimator / lead converter | About $400 / month (job post) | Yes | A hire you train on your price book | If you build the log |
| Owner or tech calls back | Free, plus your evenings | When there's time | You, after the last job | In your head |
Questions owners ask
Price, the 3%, whether calls annoy your customers, and what our callers will and won't say.
What is Escloser?
Escloser calls back your unsold estimates. It is for HVAC, plumbing and electrical shops on ServiceTitan, Jobber, Housecall Pro or Workiz. A caller phones every open quote the same day it goes out, then on days 2, 4, 7 and 14, books the customers who say yes on your schedule, and writes down the reason for every yes and no. It is a person making calls, not another automated reminder.
How much does Escloser cost?
Call list is $149 a month, and your own office makes the calls. We call for you is $350 a month plus 3% of any quote that closes within 30 days of our call, capped at $250 per job, and an Escloser caller makes the calls. Quotes + missed calls adds your missed calls and Thumbtack, Angi and Google leads, and is priced for your shop. Every plan is month-to-month with no setup fee and no early-termination fee.
How does the 3% on We call for you work?
You pay 3% of the invoice on a quote only if the customer signs within 30 days after an Escloser caller spoke with them, and never more than $250 per job. A $6,400 change-out that closes after our call adds $192. Quotes the customer approved before we called, and work they book with you months later, are not charged. Each charge is listed on the monthly statement with the estimate number and call date.
Doesn't ServiceTitan or Jobber already follow up on estimates?
They send automated reminders: emails and texts that nudge the customer about an open quote. They do not pick up the phone, answer the question that is holding the customer back, or find out why the customer said no. Escloser adds the phone call on top of the reminders you already have.
I already use Hatch or reminder texts. Do I need this?
Keep them. A text is good at reminding a customer the quote exists. What it does not do is talk them through the spouse, the payment plan or the second bid that is holding them up. Escloser is the person who calls, books the job if it is a yes, and asks why if it is a no.
Won't the calls annoy my customers?
As one contractor put it on ContractorTalk: "One simple phone call to ask if they have any questions or if they've made a decision is not desperation." Our callers stop after Day 14. If a customer asks us not to call again, we stop and note it on the estimate.
Will your caller talk equipment or give discounts without me?
No. Callers answer scheduling, financing and "did you get the quote" questions from your notes. A different unit size, a change in scope or any discount comes back to you or your estimator as a task. Escloser never changes a price on an estimate.
I already hired a VA. How is this different?
Job posts from 2025 and 2026 list a sales VA for quote follow-up at about $700 a month and an estimator/lead converter at about $400 a month, and you still hire, train and manage that person every week. We call for you is $350 a month plus a capped 3% on quotes that close after our call. The caller shows up with the script and the call schedule, is the same person every week, and logs every call on the estimate, so there is no task list for you to write.
How much does estimate follow-up raise close rates?
There is no reliable public number. One operator on YouTube claims a 22% close rate without follow-up against 38% with a structured follow-up schedule, and 46% when the follow-up came within 60 minutes against 11% after 72 hours. Those figures are one person's claim and are unverified. Escloser reports your own close rate before and after, from your ServiceTitan, Jobber, Housecall Pro or Workiz data.
What do your callers say on the phone?
They call as your shop, by your company name, from a local number. They confirm the customer got the quote, answer scheduling and financing questions from your notes, offer to book the job, and ask why if the answer is no. Anything technical, like a different equipment option, goes back to your comfort advisor or estimator as a callback task.
What happens after I pick a plan?
Tell us which software you run. Escloser reads your open quotes and builds your scripts from your estimate notes. The first calls go to the quotes already sitting there. After that, every new quote goes on the call list the hour it is sent. Nothing gets booked or marked lost in your software until you say so.
Stop letting quotes go quiet
Connect ServiceTitan, Jobber, Housecall Pro or Workiz. Every open quote gets a call, and every no comes back with a reason.
Month-to-month. Escloser reads your quotes to start. Nothing gets booked or marked lost until you say so.